BOOKING
CONDITIONS

1. Area of Validity
1.1. These General Terms and Conditions of Contract (GTCC) shall apply to all transactions between the traveler and Splendid Portugal, Lda (hereinafter SP).
1.2 These GTCC shall apply to all transactions until new GTCC are issued by SP, even if these come about without reference to these GTCC.

2. Conclusion of Contract
2.1 The basis of the business relations shall be the respective booking, in which all services (scope of performance) as well as compensation are set out. Assurances given by employees or representatives of SP shall be irrelevant, unless confirmed in writing by the company.
2.2 The quotations provided by SP are subject to change. All price alterations further to the booking confirmation made by SP must be informed to the traveler. The booking is only deemed to have been accepted by SP once written order confirmation has been provided. 

3. Remuneration and Payment
3.1 The amount of remuneration will be set out by SP. When the booking is confirmed, the traveler confirms having acknowledged these and to accept them as appropriate.
3.2 Modifications or additional requests will be charged by SP accordingly to each case.
3.3 The remuneration claim by SP comes about for each individually provided program/service. All programs/services which are not expressly settled by the agreed remuneration, shall be remunerated separately.
3.4 If necessary, SP is within its rights at any time to demand payment for the entire remuneration agreed. For general programs/services the first 25% of the remuneration shall be due when the order is placed, only then SP can confirm the resulting reservations, the following 50% shall be due 45 days before the beginning of the program/service and the remaining 25% 20 days before the beginning of the program/service.
3.5 The traveler shall be responsible for any bank transaction charges and currency exchange rates.

4. Cancellation and Alteration Policy
4.1 If waived by the traveler, before or once at destination, SP shall be entitled to charge the following amounts or the obligation to repay the amount already received, according to the following:
If the cancellation or alteration of the program/service hired occurs between:
a) For every cancellation of the program/service selected, a 10% of the total charge;
b) 30 days before the beginning of the program/service selected, receive full credit towards future travel with SP. Travelers can postpone their travel dates to any date, within 18 months of the original travel date, without penalty.
c) 29 to 16 days before the beginning of the program/service selected, a 50% of the total charge;
d) 15 days prior to the beginning the program/service selected, 100% of the total charge.
4.2 The conditions referred on 4.1 shall not be applied whenever has been explicitly communicated by SP different conditions regarding cancellation or alteration terms.
4.3 SP has the right to apply a higher charge in case of cancellation/alteration if for any specific or punctual reason the amount stipulated above, does not cover all the booking expenses, such as in high peak seasons, among others. If that is the case SP must formally present detailed information to the traveler regarding the booking expense.  
4.4 In the event that after the beginning of the program/service selected, SP does not furnish or verify that cannot supply an important part of the services under the contract, SP shall take an appropriate continuation of package solutions at no additional cost price to the traveler, and, if applicable, shall pay the amount of the difference between the services offered and those supplied. If the traveler continues with the program/service with the solutions given by SP, it shall be deemed to have tacitly accepted these proposals.
4.5 SP has the right to cancel or modify any program/service, without any financial loss and without previous notice, due to weather conditions, natural phenomenon, social instability, or whenever safety conditions for all participants are not assured, including all SP representatives.
4.6 SP will never be held responsible for any failure of every form of transportation to arrive or departure as schedule, including flights.
4.7 In the cases of cancelation/modification of any activity due to delays not controlled by SP, such as traveler/group delays, traffic, breakdown on transportation means, theft, SP is not responsible for any expenses incurred.
4.8 SP reserves the right to refuse a person’s participation on any program/activity if any of its representatives finds that person doesn’t have physical conditions or is mentally unprepared for the same program/activity, nor if shows evidences of alcohol, drugs abuse or any behavior supporting racist ideals or disrespect for both local nature and traditions. SP has also the right and obligation to decline a traveler if by any reason doesn’t follow the mandatory measures defined by local health authorities concerning Covid-19 virus or other eventual outbreak.  
4.9 In case the conditions of your Proposal refer to "Full Refund", SP will fully refund the travelers on the following conditions:
4.9.1 Pandemic situation: Early cancellation, alteration of the travel date or interruption of the trip, due to force majeure arising from situations of infectious diseases in a pandemic situation declared by the competent authorities. In this context, force majeure is understood to be when, following auxiliary diagnostic tests in the context of a pandemic (when carried out in a hospital environment or in a certified laboratory), there is a positive result proving the traveler's Infection with an Infectious Disease or a member of the traveler's household (persons living in common household being considered as such), has to be hospitalized or remains in Compulsory Quarantine, and for this reason is forced to cancel the trip, before it has started or during the trip.
4.9.2 Medical event or accident of the traveler or family members: Sudden and unforeseeable medical event or serious accident occurring in the country of residence by the traveler, spouse and ascendants and descendants up to the 1st degree, resulting in hospitalization of more than 24 hours and resulting in clinically proven inability to travel on the date of commencement of travel.
4.9.3 Illness of a minor child: Sudden illness of a traveler's child aged 18 or under that prevents the travel from taking place and the need for the traveler's urgent and imperative presence, based on clinically proven facts.
4.9.4 Traveler's death or family members: Death of the traveler, spouse and ascendants and descendants up to the 1st degree.
4.9.5 Public order disturbances: War, revolution and acts of terrorism (considered as such by current Portuguese criminal legislation) and vandalism, within a radius of up to 100 km from the destination of the trip and up to 30 days before departure.
4.9.6 Natural disasters: Cataclysmic events of nature, such as typhoons, tornadoes, cyclonic winds, waterspouts, earthquakes, tsunamis, volcanic eruptions, lightning, as well as floods, fires, explosions, landslides or landslides, falling trees and buildings or structures, caused by any of these phenomena, within a radius of up to 100 km from the place of destination of the trip and up to 30 days before departure.

5. Right of Ownership and Copyright Protection
5.1 All programs/services and information provided and also suggestions or ideas, or individual parts, are property of SP. Any copy, improper or unauthorized use of its content will be subject to legal action. 

6. Warranty and Damages
6.1 The traveler shall bring to notice any complaints in writing within 5 days following the end of the services performed by SP and state reasons for this. If the complaint is made during the course of the program/services and is justified and punctual, the traveler shall only have the right to rectification of the same program/service.
6.2 Any liability for damages on part of SP shall be excluded by mutual agreement, provided that SP cannot be proven to have committed intent or gross negligence in breaching its primary duties. The right of the traveler to warranty shall remain unaffected in accordance with these GTCC. Claims for damages on part of the traveler for consequential damages shall be excluded in any case.
6.3 SP expressly does not provide any warranty in the event that any of the programs/services performed do not achieve any result or not the result hoped for.
6.4 SP will not be held responsible for any costs involved in rescuing and illness situations, besides the ones included on the insurance policy mandatory by Turismo de Portugal, I.P..
6.5 In the case of the participant leaves any activity before its completion, for whatever reason, the participant is responsible for any expenses incurred.
6.6 SP is not responsible for lost, stolen or damaged baggage or equipment or any expenses incurred in the event of such loss or damage.
6.7 SP will not be held responsible for any costs, damages or thefts made by the traveler, accidentally or intentionally, during his stay, activities and free time.
6.8 If for any reason the Traveler entrance in Portugal is not allowed by the Portuguese Government or Custom Authorities, SP reserves the right not to refund any of the amount paid and charge any possible cost associated with the program/service selected. SP will not be held responsible for that same reason.  

7. Acknowledgement of Risks
7.1 The Traveler recognizes and acknowledges that there are risks in any activity associated with the outdoors. These risks include dangers not only associated with participation in outdoor activities, but include dangers associated with travel to and from the location of outdoor activities.

8. Confidentiality Obligation
8.1 SP pledges to treat with confidentiality all matters concerning the traveler. It will ensure that the secrecy obligation is also met by its employees and representatives. This obligation for confidentiality shall apply even after termination of the contract.
8.2 Notwithstanding this confidentiality obligation, SP shall be within its rights indefinitely and irrevocably to include the traveler and, if need be, a short description of the performances rendered on his behalf in its reference list and to use this information for advertising and presentation purposes in any bona fide way, in particular also on the internet.

9. Final Provisions
9.1 Place of performance and legal jurisdiction is Vila Nova de Gaia - Portugal. Portuguese law shall apply exclusively.
9.2 The original language of these GTCC is English. If there is any doubt as to their translation into any language, the terms of the GTCC will be interpreted in accordance with the original English text.

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Addendum to GTCC
Commercial Sexual Exploitation of Children and Adolescents is an increasing problem around the world (prostitution, pornography, sex trafficking of children and adolescents).
SP recognizes that the Tourism Industry does have the legal and moral obligation to ensure that the protection of children and adolescents is incorporated in its development agenda.
So, the Traveler expresses its commitment to accomplish the following Code of Ethics and will implement during the extension of the contract:
1. Promote Human Beings Rights, specially, Children and Adolescents Rights;
2. Refuse, repress and condemn commercial exploitation of human beings, in all its forms, especially commercial sexual exploitation and specifically when it affects children and adolescents;
Any breach of either point cancels automatically the contract between SP and the Traveler that herewith accepts to stand all consequences that would arise from behaving otherwise.